|Supplier Quality Performance (SQP)||
If you have a userID but you are not configured in SQP, logon to the Supplier Portal, select "My profile" in the menu, select "My functional groups" and then click the plus button next to "Quality SQP". Finally click on the SAVE button at the end of the page.
The Supplier Portal Support Team will send you an e-mail as soon as the access is granted.
In case of issues with content and/or navigation in SQP click HELP button within SQP tool to place a support request. In case this is not possible for technical reasons, send an e-mail to firstname.lastname@example.org.
Logistics Flows to Plants
|Please contact email@example.com|
|Global Supplier Scorecard (GSS)||
|Delivery Performance Score||Scores Support Tool|
|Production Part Approval Process (PPAP)||
For access or mapping issues, please contact firstname.lastname@example.org (Assistance provided in English only)
For questions regarding the PPAP module, please contact email@example.com.
Please see the Sustainability Self Assessment guidelines for detailed instructions regarding the Sustainability Self Assessment Tool: MENU > Documents > Sustainability > Sustainability Self Assessment.
If you have a user ID but you are not configured in Sustainability, logon to the Supplier Portal, select "My profile" in the menu, select "My functional groups" and then click the plus button next to "Quality SQP". Finally click on the SAVE button at the end of the page. The Supplier Portal Access Team will send you an e-mail as soon as the access is granted. If you continue to have access problems to the module, please contact firstname.lastname@example.org to check if your user id is correctly mapped to your vendor code.
In case of issues within the Sustainability Module (contents, navigation, others), click on the HELP button in the toolbar to place a support request.
New users should register on the Supplier Portal first (create a new user ID).
Upon registration, they should indicate that they require the IVECO Engineering Functional Group Role and / or the FPT Engineering Functional Group Role: the Buyer will need to approve the request.
If you already have a Supplier Portal userID, but you cannot get in SDBI, your Buyer has not enabled you to the IVECO Engineering and / or FPT Engineering Functional Group Role, or you may have been disabled. In both cases it is necessary that you contact your reference Buyer requesting the access.
The Buyer's intervention is the only way to get access to SDB-I.
In case of problems accessing SDB-I, please contact your reference Buyer.
In case of technical issues during the SDB-I navigation, a “contact form” is available inside the SDB-I tool for technical support.
|OST||To get access to OST tool or in case of technical issues please send an email to email@example.com
IMPORTANT NOTE: please insert at the beginning of the SUBJECT of the mail the text "ACCOUNT:". The e-mails without this text at the beginning of the subject will be skipped by the system. Please insert also into the message of the mail your name, your surname, and your Supplier Portal User ID.
To get access to IFAST Container Management or when having userID/Password issues, please refer to your contact person in IFAST.
When IFAST is down, In.Te.S.A. S.p.A. offers its customers a helpdesk which can be contacted in the following ways:
|SERVICE PARTS - CSPS spare parts systems Iveco Europe||To get access to CSPS tool or in case of technical issues during the CSPS navigation, please send an email to SupplierDevelopmentTeam@cnhind.com|
|SERVICE PARTS - CSPS Spare parts systems AG/CE Europe||To get access to CSPS tool or in case of technical issues during the CSPS navigation, please send an email to SupplierDevelopmentTeam@cnhind.com|
|Warranty||For Warranty business related questions, please send an email to SupplierRecovery@cnhind.com|
Please refer to Menu > Documents > Accounts Payable for instruction and contact information in each of the CNH Industrial regions.
If you have a user ID but the menu item Modules, Accounts Payable is not active, please logon to the Supplier Portal, select “My Profile” in the menu, select “My Functional groups” and then click the plus button next to “Finance”. Finally click on the SAVE button at the end of the page.
If you don’t see the correct vendor codes to select from in the Module, please send a mail in English to firstname.lastname@example.org indicating the module Accounts Payable and the vendor codes that are missing.
If you don’t find the information you are searching for in the module, see Menu > Documents > Accounts Payable for regional contacts instructions.
|Supplier Enablement, Company Profile||
For Supplier Enablement and Supplier Company Profile related questions, please send an email to email@example.com.
|Contact Revalidation Issues||
The manual on how to correctly fill in the contacts information is available under MENU > Documents > Training Documents > Contact Information - Manual for Suppliers
|Information regarding the Supplier Portalfirstname.lastname@example.org|