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  • The guidelines on how to access the modules are included in the Supplier Portal Guidelines: MENU > Documents > Training Documents > Supplier Portal Guidelines
  • If you have a user ID but the menu item related to the module you want to access is not active, your user id needs to be associated with the proper Functional Group. See the guidelines above for details or contact supplieraccess@cnhind.com in English for help.
  • If you can access the module but cannot see the data related to your company inside, this may be due to the wrong mapping. Please contact in English the supplieraccess@cnhind.com providing your user id and the vendor codes of the company/ies you need to see. Some of the mapping requests require the buyers' approval.
  • Please note that the supplieraccess@cnhind.com helpdesk is available only for queries related to the Portal or Modules access or mapping. For specific questions related to modules, please see dedicated contacts below under "Help within Modules".
Modules
Supplier Quality Performance (SQP)

If you have a userID but you are not configured in SQP, logon to the Supplier Portal, select "My profile" in the menu, select "My functional groups" and then click the plus button next to "Quality SQP". Finally click on the SAVE button at the end of the page.

The Supplier Portal Support Team will send you an e-mail as soon as the access is granted.

In case of issues with content and/or navigation in SQP click HELP button within SQP tool to place a support request. In case this is not possible for technical reasons, send an e-mail to business.process@cnhind.com.

Delivery Schedules
Logistics Flows to Plants
PFEP
Please contact deliveryschedulessupport@cnhind.com
Global Supplier Scorecard (GSS)
Delivery Performance Score info-scores@cnhind.com
Production Part Approval Process (PPAP)

For access or mapping issues, please contact supplieraccess@cnhind.com (Assistance provided in English only)

For questions regarding the PPAP module, please contact ppapmodule@cnhind.com.

Sustainability Tool

If you have a userID but you are not configured in Sustainability, logon to the Supplier Portal, select "My profile" in the menu, select "My functional groups" and then click the plus button next to "Quality SQP". Finally click on the SAVE button at the end of the page.

The Supplier Portal Support Team will send you an e-mail as soon as the access is granted.

In case of issues with content and/or navigation in SQP click HELP button within SQP tool to place a support request. In case this is not possible for technical reasons, send an e-mail to business.process@cnhind.com.

SDBI

New users should register on the Supplier Portal first (create a new user ID).

Upon registration, they should indicate that they require the IVECO Engineering Functional Group Role and / or the FPT Engineering Functional Group Role: the Buyer will need to approve the request.

If you already have a Supplier Portal userID, but you cannot get in SDBI, your Buyer has not enabled you to the IVECO Engineering and / or FPT Engineering Functional Group Role, or you may have been disabled. In both cases it is necessary that you contact your reference Buyer requesting the access.

The Buyer's intervention is the only way to get access to SDB-I.

In case of problems accessing SDB-I, please contact your reference Buyer.

In case of technical issues during the SDB-I navigation, a “contact form” is available inside the SDB-I tool for technical support.

SDB-I reference

dl-cnhi-sdbi-support@cnhind.com
OST To get access to OST tool or in case of technical issues please send an email to ww-ost-support@cnhind.com

IMPORTANT NOTE: please insert at the beginning of the SUBJECT of the mail the text "ACCOUNT:". The e-mails without this text at the beginning of the subject will be skipped by the system. Please insert also into the message of the mail your name, your surname, and your Supplier Portal User ID.
Container Management

To get access to IFAST Container Management or when having userID/Password issues, please refer to your contact person in IFAST.

When IFAST is down, In.Te.S.A. S.p.A. offers its customers a helpdesk which can be contacted in the following ways:

Call Free Infoline:
800 805093 (for calls from Italy)
+39 02 87119396 (for calls from outside Italy)

Or send an email to: hdintesa@advalia.com (support in Italian and in English)

In case of issues with content and/or navigation in container management, go to this address: http://www.hda.intesa.it, and choose the "Customer Area" section to place a support request

SERVICE PARTS - CSPS spare parts systems Iveco Europe To get access to CSPS tool or in case of technical issues during the CSPS navigation, please send an email to SupplierDevelopmentTeam@cnhind.com
SERVICE PARTS - CSPS Spare parts systems AG/CE Europe To get access to CSPS tool or in case of technical issues during the CSPS navigation, please send an email to SupplierDevelopmentTeam@cnhind.com
Warranty For Warranty business related questions, please send an email to SupplierRecovery@cnhind.com
Accounts Payable

Please refer to Menu > Documents > Accounts Payable for instruction and contact information in each of the CNH Industrial regions.

If you have a user ID but the menu item Modules, Accounts Payable is not active, please logon to the Supplier Portal, select “My Profile” in the menu, select “My Functional groups” and then click the plus button next to “Finance”. Finally click on the SAVE button at the end of the page.

If you don’t see the correct vendor codes to select from in the Module, please send a mail in English to supplieraccess@cnhind.com indicating the module Accounts Payable and the vendor codes that are missing.

If you don’t find the information you are searching for in the module, see Menu > Documents > Accounts Payable for regional contacts instructions.

Supplier Enablement, Company Profile

For Supplier Enablement and Supplier Company Profile related questions, please send an email to supplier-master-data-functional-support@cnhind.com.

Contact Revalidation Issues

The manual on how to correctly fill in the contacts information is available under MENU > Documents > Training Documents > Contact Information - Manual for Suppliers

Information regarding the Supplier Portal

MENU > Documents > Training Documents > Supplier Portal Guidelines

MENU > Documents > New Supplier > Supplier Portal Access

supplierportal@cnhind.com