Frequently asked questions

User ID management
How can a supplier request access for a colleague ? Added by Katharina WALGRAEVE 24.10.2016

If you are a supplier administrator for your group, you can add colleagues to the same group.

- goto left menu Portal Administration, then Portal Access
- Click on ADD supplier company/user, fill in the data and submit
If you are not a supplier administrator, the new user should follow the selfservice process by clicking the button on the homepage Create a New UserID.

How can I become the supplier administrator for my company ? Added by Katharina WALGRAEVE 24.10.2016

- goto MY PROFILE

- goto MY FUNCTIONAL GROUPS
- Click +SIGN to add SUPPLIER ADMINISTRATOR functional group
- an email will be send to the portal administrators to add you as administrator
- 1-3 days later you will be given rights as supplier administrator

How can I disable a colleague that has left my company ? Added by Katharina WALGRAEVE 24.10.2016

If you are a supplier administrator for your group, you can DISABLE colleagues to the same group.
- goto left menu Portal Administration, then Portal Access
- click on Modify Supplier User Information
- Select Supplier
- if you don't fill in and click SEARCH you will get a complete overview of the users registered for your group
- select a user
- goto the tab Supplier User Information
- goto STATUS and DISABLE; this will disable the user only for this portal.

I forgot my User ID and password Added by Katharina WALGRAEVE 24.10.2016

Use the links on the LOGIN page and follow the process by filling in the forms

My password expired, now what ? Added by Katharina WALGRAEVE 24.10.2016

The system will tell you when your password expired, please follow the procedure that will ask you to fill in twice the same new password; follow the PASSWORD rules (combination upper and lowercase, numbers and letters or special characters, not the same as last 4 passwords, not containing name or userID, only changeable once a day.)

Bulletin Board System BBS

A file to send via BBS can be 2GB maximum. The bigger the file, the longer it takes to upload/download. Depending on your network connection locally, the time to upload / download can be impacted as well.